Couple fights insurance cancellation over ‘mold, algae’ claim, wins after proving company was wrong
January 8, 2025
- Best Cheap Pet Insurance Of 2025
- Social Security Disability Insurance January 2025: Your First Increased Check Is Coming Soon
- Rokstone Taps Hogarth From Castel for Direct & Facultative Property Team; Arch Insurance Taps Laazaouzi From CNA Hardy as Senior Casualty U/W in France
- Top West Region Insurance Journal Stories of 2024
- Deion Sanders says `highest ever’ insurance to protect players in bowl
Liberty Mutual Insurance insists it doesn’t use drones to assess risk, but Karen and Tony Hoover aren’t convinced.
Bạn đang xem: Couple fights insurance cancellation over ‘mold, algae’ claim, wins after proving company was wrong
After nearly 50 years of faithfully insuring their San Francisco Victorian home with the company, the couple received a non-renewal letter last month.
The reason? An aerial photograph that allegedly showed “moss, mildew, algae, and mold” on their roof. But the picture, which appeared to be from Google Earth, showed “absolutely nothing!” Karen Hoover told 7NEWS reporters.
“All they do is show this picture of the whole roof — looking down,” said Hoover. “You can tell from looking at the roof. You can’t see one mark of discoloration.”
Frustrated and determined to clear their name, the Hoovers decided to fight back. Here’s how you can too if you find yourself in a similar situation.
To address the insurance company’s allegations, the couple decided to have their roof professionally inspected.
“I wanted a clean report on our roof,” Karen Hoover told 7NEWS.
Xem thêm : Redline partners with Allianz for general aviation insurance
The Hoovers hired Excelsior Roofing, a well-respected local roofing company with an A+ rating from the Better Business Bureau and 4.5 stars on Google Reviews, to conduct the inspection. Reporters from 7 On Your Side attended the roof inspection.
“Is the roof OK?” asked Investigative Reporter Stephanie Sierra.
“Perfect. I don’t see anything wrong with it,” the inspector told her. According to the inspectors, there was no mold or algae, and the inspector expected the roof to easily last another 20 years.
The inspector’s report included dozens of photographs of the roof, including close-ups of the shingles, all showing no evidence of growth. Armed with this report, the Hoovers appealed Liberty Mutual’s cancellation, but the company never responded.
Three weeks later, 7 On Your Side reporters contacted Liberty Mutual’s CEO. Within an hour of inquiry, Liberty Mutual reissued Hoovers’ home insurance coverage. While the couple is relieved to have coverage again, they remain frustrated that they were forced to involve the media to get answers.
“We don’t trust them [Liberty Mutual Insurance] at all,” said the Hoovers.
Nguồn: https://propertytax.pics
Danh mục: News